REGISTRATION
REGARDLESS OF WHETHER YOU HAVE CHOSEN WHOLESALE OR DROPSHIPPING - YOU MUST HAVE A REGISTERED BUSINESS IN ORDER TO WORK WITH US. WE DO NOT PROVIDE FOR THE POSSIBILITY OF CO-OPERATION WITH ENTITIES ON AN UNREGISTERED BUSINESS BASIS.
To register on our sales platform, please fill in the form available at: https://www.ikonka.eu/en/registration.html
Within a maximum of 24 hours, you will receive from us a confirmation of the registration and activation of your account. In the event of any mistakes on the registration form or if you need to change any details, please contact us by e-mail at: biuro@ikonka.eu.
Important! Be sure to sign up for our newsletter!
Thanks to the newsletter, you will not miss important information, promotions or new deliveries.
Sign up: https://www.ikonka.eu/en/newsletter.html
YOUR ACCOUNT MANAGER
When you register on our platform, we will assign you an account manager.
Remember, however, that most of the answers to your doubts can be found on the website - above all in the tab concerning your model of cooperation with our wholesale company (see here: Wholesale, Import on order, Dropshipping), in the Q&A tab, as well as in the educational content we have prepared for you in the Ikonka Academy bookmark.
The moment you register, you become a Business Partner for us and we treat you as such. That is why you can contact your new colleague on our side - your business mentor. This is a person whose job it is to help you develop your business. If you wish - he or she will advise you, whisper market gossip and plan your delivery from China together with you.
You can contact your account manager individually or on the general channel.
General contact:
tel: 533 800 863
email: biuro@ikonka.eu
XML INTEGRATION
Thanks to XML integration, you will be able to enter the entire offer of our wholesaler into your shop. Importantly, you do this with photos and descriptions, which we put at your disposal.
In order to connect with Allegro, Ebay, Amazon etc., choose a ready-made, dedicated solution offered by our partners: BASELINKER, REDCART, SKYSHOP, TakeDrop. If you choose an online shop, you can also outsource the handling of the above or generate the file yourself from the beginning.
Important! After integration with the Allegro.pl platform, you may be asked for the producer code: our code is 3039.
B2B PLATFORM
The time has come to get to know our platform from the inside. The website works on a standard shopping cart basis, so exactly like any popular online shop or sales platform. You can find products by entering a phrase in the search engine or via the category tree. Each product has a detailed description and photos.
Remember that you can use the product description available in your XML file in your auctions.
What do the terms on the product card mean?
Product card - contains the most important information about a product
net price - after placing your order, you will receive a confirmation from us containing a gross and net calculation,
suggested retail price - this is only our suggestion based on market analyses, we do not impose a minimum price on you for the product,
availability - when buying a product above the quantity available that is displayed on the card, you must take into account that we may not have enough of this product - in this situation we will send you this information,
shipping - the time until your order is dispatched,
quantity per carton - means how many pieces of the product fit into the original packaging, it also corresponds to the quantity that can be shipped in 1 package,
calculator - allows you to calculate your margin and profit,
product code - a symbol which will be used at each stage of cooperation,
EAN - barcode,
nearest delivery - here you can check when a new delivery of goods is expected; "not specified" means that the planned delivery is scheduled for later than next month,
price group - indicates the discount that has been assigned to you; no group means that we will not be able to assign an additional discount to the given product.
Important! If you are interested in a product from outside our offer, a larger quantity or special conditions for a given product - use contracting (import on order).
CUSTOMER PANEL
The customer panel is a comprehensive tool used to manage your account in our wholesale warehouse. Here you will find all the information you need, such as the amount of trade credit, assigned discounts, list of orders, invoices, possibility to make complaints, etc.
Important! All invoices can be downloaded from the customer panel:
DISCOUNTS AND SPECIAL PRICES
The prices shown on https://www.ikonka.eu/en/ are net and already include your discount. You do not need to calculate, add or enter anything in the codes. What you see on the platform is an earned price.
The discount increases with your turnover. After three orders have been completed and paid for on time, you are entitled to a trade credit and a 4-day deferred payment period.
Trade credit is excluded in 2 cases: when 30% of the value of the invoices is unpaid and when the customer has not cooperated with us for 12 months.
Is it possible to get even better prices on products? Yes - by using import on order. We will import the product especially for you! If it is a product from our regular offer, you can order just a few pieces (not necessarily a whole container). You will receive your order preferentially and at the best price. It's worth asking about rotating goods - don't be afraid of delivery times.
PAYMENT AND PROCESSING
You will receive all payment and fulfilment information in your confirmation email after placing your order.
Receipt of this message means that your order has entered our system and is being verified for payment and availability of goods. If we have the goods on hand, we have prepaid, or you have a deferred payment and a clean account, then we will dispatch your order the same day.
If there is any hold on your order, you will receive a reminder about outstanding payments or waiting for the goods.
Important! Remember that after the first three orders, the aforementioned deferred payment period (4 days) and a trade credit are available. What does this mean? In practice, we do not wait until the payment for the order is received, but immediately pass it on for processing.
Three days and trade credit are the initial values for trade credit and deferred payment. They can increase as our cooperation grows.
We have the option of including summary invoices when the number of orders placed is minimum 10 per week. Summary invoices are enabled at the customer's request when the minimum number of orders is met. Summary invoices are issued once a week on Friday and sent by e-mail.
Important! If you do not pay your obligations, you will receive a notice of default and your shipments are stopped until your payment has been posted.
SHIPMENTS
We handle shipments by GLS couriers.
Important! Our offer also includes the option of collection by a courier sent by you. We cooperate using the so-called private labels.
Please note that we do not handle shipments with the ALLEGRO ONE BOX KURIER label.
If payments are settled and the goods are available in stock, orders usually leave the same day.
The shipping price includes transport, insurance, carrier service on our side, packing materials, warehouse work and time.
COMPLAINTS
When making a complaint, it is worth knowing that for most products, we use a WARRANTY.
WARRANTY covers batteries, batteries and foils, veneers.
Important: Complaints are submitted in the customer panel for the relevant order. Search for the specific order - find the advertised product and fill in the form.
INFORMATION BY EMAIL / NEWSLETTER
With us, you will always be up-to-date! Check our newsletters, you can hunt down an excellent price, find out about new deliveries, sales or make a good deal on periodic stock clearances. You won't miss any important administrative information.
