FREQUENTLY ASKED QUESTIONS
I. QUESTIONS ABOUT COOPERATION RULES
What are the terms and conditions of cooperation with Ikonka wholesale?
In order to cooperate with our wholesaler, you need to register on our website: https://www.ikonka.eu/en/. Currently, we do not require you to sign a contract, but we allow for this possibility in the future.
How can I withdraw from the cooperation agreement?
Simply do not place any orders. Alternatively, you can deactivate your account on our website, by request to your account manager. We regularly check accounts where no order has been made for 1.5 years - we send an email requesting any action and if there is no response, we deactivate the account.
Do we have the right to use photos/descriptions?
Yes, our customers have the right to do so. We prepare all our marketing material (product descriptions and images) available in an XML file in accordance with the requirements of the marketplaces. We make every effort to ensure that your customers receive all the necessary product information.
Furthermore, we emphasize that we are talking here about the content available in the XML file - the content visible directly on the Ikonka page is the property of KIK and cannot be copied!
Do you work with companies with unregistered activities?
Unfortunately not. Only registered companies can start cooperating with the Ikonka wholesaler. Our system needs a valid NIP number in order to function properly.
Is it possible to integrate with Ikonka wholesale?
Yes, it is possible. More in the manual.
What is the cost of integration?
For the moment, integration is free.
II. ORDER PROCESSING, DISPATCH, PAYMENT
What is the lead time for orders?
Orders placed by 11:00 a.m. are dispatched the same day, for those placed after 11:00 a.m. dispatch of the parcel may be postponed until the following working day. The delivery time also depends on what products are in the order - the product card includes the shipping time.
Is it necessary to pay for the order in order for it to be processed?
If no trade credit has been granted, then yes - we are awaiting prepayment. If you have trade credit, it is not necessary to pre-pay for the order - the order must be paid for according to the date on the invoice.
What do the processing statuses mean?
The statuses are divided into stages 1 of 4 to 4 of 4 until the final message - completed. Stages mark the journey of an order from its submission on the platform to the physical packing of the package. Once all the stages of completion have been completed and the parcel is ready for collection by the carrier, the order is given the status completed.
Can sending a transfer confirmation by e-mail speed up the dispatch of an order?
With dropshipping orders, it is necessary for the payment to be credited to your account. The transfer confirmation can only be taken into account for larger orders in the wholesale model. This is due to the automation of the order fulfillment process.
Are shipping costs fixed regardless of the size of the order?
The costs quoted are for 1 package. If your order is large and needs to be packed into more than one parcel, the system will usually automatically calculate the appropriate shipping cost - sometimes with wholesale orders, you may need to recalculate the shipping costs. A parcel can weigh up to 30 kg and/or occupy an area of up to 0.2^m3.
What is the threshold for free shipping?
There is a charge for each shipment.
Is there a logistics minimum/minimum order value?
No, there is not.
Where can I find information about the dispatch date of the goods or their imminent delivery?
You will find all the information you need on the product card.
What account number should I transfer my order to? Where can I find information about my order.
After placing your order, you will receive an e-mail with information about your order. You will find all the information there, including information on the method of payment.
What are the shipping costs?
Once you have placed your order, your shipping costs - net - will be calculated in the shopping cart.
III. FINANCE AND DISCOUNTS
Is it possible to obtain trade credit at the icon wholesale?
Yes, the allocation and amount of credit is decided by the sales supervisor based on your payment history. The starter package is granted after the third smooth order and is as follows:
Credit amount: arranged with the account manager
Payment term for trade credit: 4 days
IMPORTANT! Trade credit is excluded in 2 cases:
when 30% of the value of the invoices is unpaid,
when the customer has not cooperated with us for 12 months.
How do I pay for my first transactions?
In order to pay your invoice, you need to make a bank transfer based on the details that are sent to you after you place your order by email. In the case of multiple orders, one transfer is sufficient.
After 3 orders, you receive a trade credit with payment terms. In this model, orders are processed for invoice without waiting for the payment to be posted.
Important! The finished invoice contains all the information necessary to settle the transaction. Downloadable documents can be found in the customer panel.
Important! In the case of dropshipping orders with cash on delivery, you must pay for the order or invoice. The COD value is a form of settlement between your shop and the end customer.
What is deferred payment?
Trade credit - determines the total gross value of invoices that we can defer. If the credit value is exceeded, orders must be paid for fulfillment.
Credit limit - determines up to what value you can place orders on credit.
Free credit - indicates how much you have left of your limit.
Balance - tells you how much you have left to pay for your invoices. If it is positive, it means you have an overpayment.
Deadline - tells you how long you have to pay your invoice. The deadline allows for smooth logistics so that orders go out as quickly as possible without having to wait for the payment to be posted.
Important! The payment term specified on the invoice indicates the day on which we should receive payment and is calculated from the date of issue of the document. If payment is not received by the due date, the invoice will be marked as overdue and the processing of further orders will be suspended until payment is settled.
Important! Once the maximum trade credit has been reached, in order to process further orders, the credit must be released by paying the oldest orders or paying additional operating funds into the balance.
What is the discount policy of Ikonka wholesale?
Each customer can reach the Ikonka Wholesale trade discount thresholds - please contact your sales supervisor for details.
Can I count on collective invoices?
Yes, we have the option of including summary invoices (1 invoice for several orders). When the summary invoices are switched on, if we process about 10 orders in a week of the appropriate value. Collective invoices are issued once a week on Friday and on the last day of the month. Ask your account manager about summary invoices - customer panel.
