What should you do if your customer wants to complain or return goods?
Wholesale Ikonka uses a WARRANTY for most complaints. The guarantee covers batteries, batteries, foils and veneers.
Returns are accepted only on condition that the returned goods are resaleable and undamaged - damaged goods are subject to a claim.
Returns are possible within 14 days of delivery to the end customer and only for dropshipping orders. It must be reported in the customer panel - in the Complaints tab, marking the report as "return" (an RMA number will be assigned).
We also accept and process complaints about goods. If you receive information that your customer wants to claim the goods, please report it in the customer panel in the Complaints tab. Once an RMA number has been issued, send the goods (or instruct your customer to send them).
We accept returns and complaints with an assigned RMA number at:
KIK Sp. z o.o. Sp. k.
Hurtownia Ikonka
Aleja 1000-lecia Państwa Polskiego 8,
15-111 Białystok
POLAND
Do not give our number to your customer - they are not a party to the transaction for us and it makes the whole process more difficult. We only contact, settle and accept applications from our partners.
Complaint process in the order panel - step by step
Complaints are submitted to the relevant order - find this specific order in the customer panel, then search for the product being complained about and complete the complaint form.
First step: log in to your account and find the complaints panel
Find the product you are complaining about in your order
You will see action icons in the order - click on the exclamation mark to make a complaint about the selected order
Select the appropriate type of complaint
Complete the form
Important: The more information, pictures and a description of the problem we receive, the quicker we can process your complaint.
Wait for a message - our service will verify your complaint and send you information on the course of action.
Important: Thanks to the initial verifications, we can process some of the complaints remotely, without having to send the goods back.
Shipping address:
WHOLESALE IKONKA - SERVICE
ALEJA TYSIĄCLECIA PAŃSTWA POLSKIEGO 8
15-111 BIAŁYSTOK
POLAND
TEL: +48 512 215 390
SERWIS@IKONKA.EU
Claims for damage in transit
If, despite adequate protection, something bad happens to your parcel, you have the right to claim compensation from the carrier.
Above all, it is IMPERATIVE to react as soon as you notice that something is wrong with the parcel. In this case, you should ask the courier to write a report confirming the situation - this is an essential step for further claim action.
Returns and complaints - details
The returns procedure is described in detail in the Terms and Conditions in section 10, while the complaints process is discussed in section 11.
