Wholesale - complaints
When making a complaint, you should know that we use a WARRANTY for most products.
WARRANTY covers batteries, batteries, foils and veneers.
IMPORTANT: Complaints should be made to an order. Search for the specific order, find the product you are complaining about and fill in the form.
Complaining at Ikonka wholesale - step by step
Make a complaint to an order - in the customer panel you just need to find a specific order, then find the product you are complaining about and fill in a complaint form.
Log in to your account and go to the complaints panel
Select the product you are complaining about from the order
You will see action icons on the order - click on the exclamation mark to submit a complaint for that order:
Important - you can use the search engine: just enter the product symbol or order number. It is important to select the correct order.
Select the type of complaint
Complete the form
Important: The more information, pictures and the broader the description of the problem, the quicker we can process your complaint.
Wait for a message - our service will verify your complaint and send you information on further proceedings.
Important: Thanks to the initial verification, we can process some of the requests remotely, without having to send the goods back.
Shipping address:
WHOLESALE IKONKA - SERVICE
ALEJA TYSIĄCLECIA PAŃSTWA POLSKIEGO 8
15-111 BIAŁYSTOK
Phone number: 512 215 390
SERWIS@IKONKA.EU
Claims for damage in transit
If, despite adequate protection, something goes wrong with your parcel, you have the right to claim compensation from the carrier.
Above all, it is IMPERATIVE to react as soon as you notice that something is wrong with the parcel.
Ask the courier to write a report confirming the situation.
This is an essential step for further action.
